Select a product to see the correct claims process:
General Insurance
File your claim
Fill in insurance claim form(s) as soon as the happening of an event giving rise to a claim and submit to us with the supporting documents.
Acknowledge
You will receive an acknowledgement from Liberty that we have received your claim submission.
Process your claim
Upon receiving all original documents, Liberty will process your claim.
Receive your claim amount
You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.
Your top questions, answered
- Photographs of the damaged property
- CCTV footage showing the incident/loss, if available
- Purchased invoices/receipts of the damaged/lost property
- Assessment report from repairer on the cause and extent of damage
- Repair/replacement quotations of the damaged/lost property (Please submit the quotations for our approval before making any repairs/replacement)
- Accounting records of money lost, if applicable
- Police report (burglary, robbery or theft) - must be made within 24 hours of the incident
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.
- Details of the third party including name, identification number, telephone number and address
- Name, telephone number and address of any witnesses
- All relevant writs summons correspondence and documents served on you by any third party
- Photos of the damaged third party items, if available
- CCTV footage showing the incident, if available
Please note the Insured should immediately notify claim upon receipt of third party claim or report the circumstances that may give rise to a claim. Insured is not to admit any liability to the third party and forward any/all third party correspondence(s) to Liberty Insurance Pte Ltd.
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.
Notify Liberty Insurance or your producer immediately. Liberty Insurance will appoint independent adjusters to look into the matter, when necessary.
However, it is also necessary for you to take immediate action to mitigate the loss by taking necessary measures to minimise and/or prevent further loss/damage.
Please lodge a police report if your property is lost/damaged by theft/break-in or if a criminal malicious act is involved. Do take photos of the forced entry/break-in and submit together with the claim form, police report and other relevant documents.
That portion of costs that has to be borne by you for each claim made as specified in your policy.
If the policy is on an indemnity basis, the claim amount payable is derived by taking into account depreciation and wear & tear.
If the policy is on a replacement value basis, the claim amount payable is the new replacement value of the same form without depreciation or wear and tear.
If there is any improvement or betterment to the original property, deductions shall be made on the said replacement value to reflect such improvement or betterment.
If the sum insured is less than the value of the insured property at the time of loss, the claim amount will be reduced in proportion to the under-insurance.
Notify Liberty Insurance or your producer immediately, followed by written claim submission (together with relevant documents). We will appoint loss adjusters to look into the matter, when necessary.
Forward the Writ of Summons to Liberty Insurance immediately, indicate the date and time you received the same.
No. Do not negotiate or make any admission, offer, promise or payment without the written consent of Liberty Insurance in connection with the claim. Forward to us immediately upon receipt all correspondences received from the third party regards their claim against you/your servant/agent for our further handling.
If you had already done so, you would have prejudiced your/our legal position. We may repudiate the claim as this constitutes a breach of a policy condition. However, you may submit to us the required documents for our consideration, subject to policy terms and conditions.