Select a product to see the correct claims process:
Overseas StudentCare
File your claim
- Complete and sign the Claim Form - Travel Insurance with supporting documents to filing a claim
- For emergency assistance overseas, please call 24-hour Emergency Assistance Hotline (852) 2164 9898
All medical reports, information and evidences as required by us shall be furnished at Claimant's own expenses.
Send us your claim
Please send the Claim Form - Travel Insurance with supporting documents to us by mail, email or fax.
Claims must be reported to Liberty within 30 days from the date of accident
Process your claim
Upon receiving all supporting documents, Liberty will process your claim within 10 working days.
Incomplete claim form cannot be accepted for processing of claim.
Further information may be needed.
Receive your claim amount
Reimbursement will be settled by cheuqe to the Policyholder. Notification of payment will be issued for your reference
Frequently Asked Questions (FAQs)
You should notify us by submitting the claim form after an accident or loss. If you do not notify us within 30 days the delay in making the claim may prejudice your rights under your Overseas StudentCare policy.
Here are the supporting documents required for each claim section:
Baggage and Personal Effects/Baggage delay/Personal Money/Loss of Travel Documents:
- Boarding Pass/E-ticket/itinerary/chop on a passport etc. to show the journey started and ended in Hong Kong or study country
- Copy of Claimant's HKID/Birth Certificate (applicable if insured is below age 18)
- Local Police Report
- Original purchase receipt of lost item/photos of damaged items/original receipt of repair quotation or invoice
- Carrier report
Personal Accident/Emergency Service/Medical Expenses/Others:
- Boarding Pass/E-ticket/itinerary/chop on a passport etc. to show the journey started and ended in Hong Kong or study country
- Copy of Claimant's HKID/Birth Certificate (applicable if insured is below age 18)
- Local Police Report
- Medical Reports/Original medical receipts
Emergency Purchase
- Boarding Pass/E-ticket/Itinerary/Chop on a passport etc. to show the journey started and ended in Hong Kong or study country
- Copy of Claimant's HKID/Birth Certificate (applicable if insured is below age 18)
- Local Police Report
- Carrier Report
- Original receipt of travel expenses and air ticket/Tickets invoice
- Original receipt of purchased items
Personal Liability
- Boarding Pass/E-ticket/Itinerary/Chop on a passport etc. to show the journey started and ended in Hong Kong or study country
- Copy of Claimant's HKID/Birth Certificate (applicable if insured is below age 18)
- Local Police Report
- Original purchase receipt of lost item/photos of damaged items/original receipt of repair quotation or invoice
- All correspondence directly related to the third party claim
Scholarship Rewards
- Boarding Pass/E-ticket/Itinerary/Chop on a passport etc. to show the journey started and ended in Hong Kong or study country
- Copy of Claimant's HKID/Birth Certificate (applicable if insured is below age 18)
- School/University certificate on the outstanding academy result
Kidnapping
- Boarding Pass/E-ticket/Itinerary/Chop on a passport etc. to show the journey started and ended in Hong Kong or study country
- Copy of Claimant's HKID/Birth Certificate (applicable if insured is below age 18)
- Local Police Report
You could send us your claim with supporting documents by mail, email or fax.
Address:
Claims Department
Liberty International Insurance Limited
Suites 2601-04 & 2607-16, 26/F,
1111 King's Road,
Taikoo Shing,
Hong Kong
Fax: 2577 9578
No. Original receipts/invoices are required in order to process the Overseas StudentCare claim.
No. Policy excludes pre-existing medical conditions, congenital or heredity condition.
You should lodge a police report or report the loss to the local authority, within 24 hours after the incident.
No. The policy excludes any compensation for pregnancy and any complications arising thereform.
Yes. Medical expenses section include follow-up medical expenses incurred within 3 months after return to Hong Kong. Please refer to the benefit table for more details.