Liberty International Insurance Limited (“Liberty”) recognises its responsibilities under the Personal Data (Privacy) Ordinance (Cap. 486) (the “Ordinance”). We take all practicable steps to protect your Personal Data. Personal Data means any data relating directly or indirectly to a living individual from the identity of the individual can be directly or indirectly ascertained in a form in which access to or processing of the data is practicable.
Purposes for which we collect and use your Personal Data
We collect, hold, process, use, transfer and/or disclose your Personal Data (including credit, motor, health records and insurance claims history) for the following purposes:
· Offering, underwriting, issuing, administering and servicing insurance policies and claims;
· Processing and determining any insurance applications, requests, insurance claims and providing ongoing insurance services;
· Processing requests for payment and for direct debit authorization including evaluating your financial needs;
· Managing, investigating and analyzing claims, actions and/or proceedings, including exercising our legal rights (such as subrogation);
· Complying with legal, regulatory, court or governmental requirements (local or overseas), including those of the Insurance Authority and Hong Kong Federation of Insurers;
· Conducting identity and/or credit checks, medical or health reference, anti-money laundering, fraud prevention and due diligence checks;
· Direct marketing of insurance and financial products and services (see Direct Marketing section below);
· Research, surveys, product development, statistical analysis, legitimate business purposes and business operations;
· IT systems management, security, infrastructure and fraud/illegal activity detection and investigation;
· Facilitating transfers to actual or proposed assignees, reinsurers, mortgagees or purchasers of our business;
· Disclosing to authorized service providers and third parties to enable them to provide services to Liberty or to you;
· Other purposes directly relating to any of the above; and
· Any other purposes we notify you at the time of obtaining your consent
Please note that if you do not provide us with your Personal Data, we may not be able to issue your policy, process claims, or provide insurance products or services to you or process your request. Please keep your Personal Data accurate and up to date.
Transfer of Personal Data
Your Personal Data may be transferred within or outside Hong Kong to Liberty, its parent and affiliated companies (“Liberty Mutual Group of Companies”), reinsurers, brokers, agents, service providers, regulators, courts, fraud prevention organisations and other third parties with legitimate interests. We take reasonable steps to ensure your Personal Data is protected.
Direct Marketing
Your name, contact details, products and services portfolio information, transaction pattern and behavior, financial background and demographic data may be used by Liberty and/or the Liberty Mutual Group of Companies in direct marketing of insurance and/or financial products and services of Liberty, the Liberty Mutual Group of Companies and/or other financial services providers. Such direct marketing include promoting, marketing or selling of Liberty, Liberty Mutual Group of Companies or co-branded insurance or financial or investment-related products or services and providing reward, loyalty or privileges programmes of products and services that Liberty, our affiliates, Liberty Mutual Group of Companies, our co-branding partners and our business partners may offer. We may not so use your Personal Data unless we receive your consent or indication of no objection. If you do not wish us to use your Personal Data in direct marketing as described above, you may at any time exercise your opt-out right by submitting to us the opt-out reply at the link below. https://www.libertyinternational.com/get-document/17055179-b1a3-4656-a161-dc376e19c67f
Rights of Access and Correction
You have the right to access or correct your Personal Data. Please contact:
Privacy Officer
Liberty International Insurance Limited
Suites 2601-04 & 2607-16, 26/F, 1111 King's Road, Taikoo Shing, Hong Kong
Email: Privacy.Officer.AP@libertyglobalgroup.com
In accordance with the Ordinance, a reasonable fee may be charged by Liberty to offset Liberty’s administrative and actual costs incurred in complying with your data access requests. For our complete privacy practices, please read our Privacy Policy at https://www.libertyinternational.com/hk-en/footer/privacy-policy.
This Statement was last updated on 1 April 2026.
In the event of any discrepancy or inconsistencies between the English and Chinese versions of this notice, the English version shall prevail.