Step 1
File your claim
Fill in insurance claim form(s) as soon as the happening of an event giving rise to a claim and submit to us with the supporting documents.
Step 2
Acknowledge
You will receive an acknowledgement from Liberty that we have received your claim submission.
Step 3
Process your claim
Upon receiving all original documents, Liberty will process your claim.
Step 4
Receive your claim amount
You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.
Frequently Asked Questions (FAQs)
- Photographs of the damaged property
- CCTV footage showing the incident/loss, if available
- Purchased invoices/receipts of the damaged/lost property
- Assessment report from repairer on the cause and extent of damage
- Repair/replacement quotations of the damaged/lost property (Please submit the quotations for our approval before making any repairs/replacement)
- Police Report, (Burglary, robbery or theft) – must be made within 24 hours of the incident
- Details of the third party including name, identification number, telephone number and address
- Name, telephone number and address of any witnesses
- All relevant writs summons correspondence and documents served on you by any third party
- Photos of the damaged third party items, if available
- CCTV footage showing the incident, if available
Please note the Insured should immediately notify claim upon receipt of third party claim or report the circumstances that may give rise to a claim. Please note the Insured is not to admit any liability to the third party and forward any/all third party correspondence(s) to Liberty Insurance.
- Death certificate, autopsy report, coroner’s findings, proof of relationship between insured & claimant (i.e. copy of marriage/birth certificate)
- Medical/specialist report