File your claim
Please complete and sign the Claim Form - Personal Accident with supporting documents to filing a personal accident claim.
Please send the Claim Form - Personal Accident with supporting documents to us by mail
Acknowledge
You will receive an email acknowledgement from Liberty that we have received your claim submission.
Process your claim
Upon receiving all original documents, Liberty will process your claim within 10 working days.
Receive your claim amount
Reimbursement will be settled by cheque to the claimant. Notification of payment will be issued for your reference
Frequently Asked Questions (FAQs)
You could send us your claim with supporting documents by mail
Address:
Claims Department
Liberty International Insurance Limited
Suites 2601-04 & 2607-16, 26/F,
1111 King's Road,
Taikoo Shing,
Hong Kong
Please submit to us the Claim Form - Personal Accident and Hospitalisation, any bills and receipts you have for claim reporting. All other follow-up bills can be submitted later.
No, copies are not acceptable. We need to have the original medical bills to process the claim.
We will require the medical report when necessary, however, for efficient processing of claim, please submit any medical report which you have in hand with regard to the accident.
No. Liberty does not pay for any medical report(s) obtained from hospital/clinic/doctor. Proof of illness/injury will be at the expense of the insured/claimant.