Select a product to see the correct claims process:
Hospitalisation (inpatient) above HK$10,000
File your claim
Fill in the Claim Form - Hospitalisation/Surgical and mail all original copies of relevant documents to Liberty at Suites 2601-04 & 2607-16, 26/F 1111 King's Road, Taikoo Shing, Hong Kong, attention to Medical Claims Department.
- Part I to be completed by the Insured/Claimant
- Part II to be completed by the attending physician
Pre-assessment and Cashless Hospitalisation Services
Applicable to individual and group policy members
Fill in the Hospital Confinement Pre-admission Cost Review Form and submit through our Libbie by Liberty App before hospital admission. Click here for more details and submission steps.
Acknowledge
We will send you an email acknowledgement in around 4 working days upon receipt of your claim submission.
Process your claim
Upon receiving all original and supporting documents, the claim will be processed an estimated 14 working days.
Payment
You will receive a notification from Liberty for reference and claim payment will be processed through the mode of payment you have selected.
Frequently Asked Questions (FAQs)
- Individual medical claims must be lodged within 30 days from date of hospitalisation
- All medical claims with proof of loss must reach Liberty within 90 days from date of treatment
- Insured to complete part I of the claim form - Hospitalisation/Surgical
- Attending physician to complete part II of the claim form - Hospitalisation/Surgical
- Original official final and itemised medical bill(s) (including but not limited to) hospital invoices, attending physician bills, pre and post-hospital invoices, medical/specialist reports with precise details of the diagnosis and treatment for the sickness/injury
- For government hospitalisation claim, part II of the claim form - Hospitalisation/Surgical can be exempted if the diagnosis is clearly stated on Medical Certificate or Discharge Summary
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.
Yes, subject to limits and benefits as set out in the policy.
No. Liberty does not pay for any medical report(s) obtained from the hospital/clinic/doctor. Proof of illness/injury will be at the expense of the insured/claimant.
No. The documents can be scanned and emailed to us, however, we will need the original copies to process the claim.
Please indicate in the claim form - Hospitalisation/Surgical that you are lodging a claim with another insurance company. Please submit a copy of the settlement advice and invoices in order for us to reimburse the balance (subject to policy terms and conditions). The reimbursement should not exceed the total amount that you have incurred.
This depends on the benefit entitlement in your policy. Please refer to the Schedule of Benefits.
Each admission or surgery must be accompanied by a claim form. The claim form is not required for follow-up visits with the same doctor/hospital.
The portion of costs for which the insured person/claimant is responsible. The deductible/co-insurance is applicable for each and every diagnosed medical condition for which a claim is made within any one policy year.
Please state your request on claim form during submission. A certified true copy of the receipt(s) will be returned for the claims with the remaining balance.
Please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
Please issue a cheque payable to “Liberty International Insurance Limited” and mail it to us at Suites 2601-04 & 2607-16, 26/F, 1111 King's Road, Taikoo Shing, Hong Kong, together with the shortfall notice for clearance of outstanding.