Select a product to see the correct claims process:
Hospitalisation (inpatient) below HK$10,000
File your claim
You can file your claims by
- Downloading the Libbie by Liberty App - scan the QR code available on iOS or Android app store. Login to your Libbie by Liberty account or register one if you don't have one.
Submit claims
After logging in, select “Claim” and key in basic information. Submit claims with all relevant documents within 90 days from the date of discharge from hospital.
Attached documents or the screen captured of receipt(s) should show the name of the patient (must be identical with ID card), diagnosis, confinement period, itemised medical bills with the attending physician’s chop, and signature.
Process your claim
We will receive your claim submission instantly and it will be processed around 7-10 working days.
Payment
Claim payment will be processed to the mode of payment that you have selected.
Supplement documents for a pending/reject claim
- Select the pending/rejected claim in “Claim History” page
- Attach supplementary document or take a photo of the supplementary document
Frequently Asked Questions (FAQs)
- Individual medical claims must be lodged within 30 days from date of hospitalisation
- All medical claims with proof of loss must reach Liberty within 90 days from date of treatment
- Insured to complete part I of the claim form - Hospitalisation/Surgical
- Attending physician to complete part II of the claim form - Hospitalisation/Surgical
- Original official final and itemised medical bill(s) (including but not limited to) hospital invoices, attending physician bills, pre and post-hospital invoices, medical/specialist reports with precise details of the diagnosis and treatment for the sickness/injury
- For government hospitalisation claim, part II of the claim form - Hospitalisation/Surgical can be exempted if the diagnosis is clearly stated on Medical Certificate or Discharge Summary
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.
This depends on the benefit of entitlement in your policy. Please refer to the Schedule of Benefits.
Please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
- For claim via the Libbie by Liberty App, please check under the Claim History section (in progress/past claims)
- For claim via EasyClaim, please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
- You may also check online for your claim history and payment advice after login to Libbie by Liberty account
You may check the benefits outline of your medical benefit in the Libbie by Liberty app. Details can be referred to as the policy.
Receipt amount limit at HK$10,000.
- Advance Lab. Test (MRI/CT SCAN/PET SCAN)
- Day Surgery
- Hospitalisation
Once you submit a claim on the app, we will receive your medical claim instantly. Members can submit and track their claims anytime.
It is very user-friendly. After logging into the Libbie by Liberty App, please select “Claim History”. You will be able to check all claims in progress and past claims. You may call our service hotline (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.