Select a product to see the correct claims process:
Group Life
File your claim
Please complete and sign the Group Life Claimant Statement with supporting documents to filing a life claim.
Send us your claim
Please send the Group Life Claimant Statement with supporting documents via your Human Resources Department or mail us directly.
All life, disability and accident claims should be reported within 30 days from date of event to Liberty. Proof of Loss should be submitted to Liberty no later than 90 days from date of event.
Process your claim
Upon receiving all supporting documents, Liberty will process your claim.
Incomplete claim form cannot be accepted for processing of claim.
Further information may be needed.
Payment
Reimbursement will be issued by cheque payment to the Beneficiary. Notification of payment will be issued for your reference. The Human Resources Department will also get a summary claim payment for the Corporate Client’s record keeping.
Your top questions, answered
All life, disability and accident claims should be reported within 30 days from date of event to Liberty. Proof of Loss should be submitted to Liberty no later than 90 days from date of event.
Proof of loss for Individual Life claim includes:
- Claimant Statement
- Original Policy
- Death Certificate/Notarial Certificate/Court Order for Presumptive Death
- Attending Physician Statement
- HKID copies of Deceased and Beneficiary
- Relationship Proof of Beneficiary
- Letter of Administration
- Residential Proof of Beneficiary
- Sick Leave Certificate
- Police Report/Traffic Accident Report, if applicable
- Medical Report(s), if applicable
All medical reports, information and evidences as required by us shall be furnished at Claimant's own expenses.
You could submit your claim with supporting documents via your Human Resources Department or directly mail us.
Address:
Claims Department
Liberty International Insurance Limited
13/F., Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong