Select a product to see the correct claims process:
Outpatient below HK$10,000
File your claim
You can file your claims by
- Downloading LibertyHK app - scan the QR code available on iOS or Android app store. Login to your Liberty Health Club (LHC) account or register one if you don't have.
OR
- Submit your claim on EasyClaim online portal
Submit claims
Submit claims with all relevant documents within 90 days from the date of consultation.
The screen captured of receipt(s) should show the name of the patient (must be identical with ID card), diagnosis, date of consultation, itemised medical bills with the attending physician’s chop, and signature.
Process your claim
We will receive your claim submission instantly and it will be processed around 3-5 working days.
Payment
Claim payment will be processed to the mode of payment that you have selected.
Your top questions, answered
All claims must be lodged with all relevant documents within 90 days from date of consultation.
The screen captured of receipt(s) showing the name of the patient (must be identical with ID Card), diagnosis, date of consultation, itemised charges with the attending physician’s chop, and signature.
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.
This depends on the benefit of entitlement in your policy. Please refer to the Schedule of Benefits.
The portion of costs for which the insured person/claimant is responsible. The deductible/co-insurance is applicable for each and every diagnosed medical condition for which a claim is made within any one policy year.
Please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
- For claim via LibertyHK app, please check under the Claim History section (in progress/past claims).
- For claim via EasyClaim, please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
- You may also check online for your claim history and payment advice after login to LHC member account
You may check the benefits outline of your medical benefit in the LibertyHK app. Details can be referred to as the policy.
Receipt amount limit at HK$10,000.
All General Physician and Dental claims are eligible, including the following:
- General Physician
- Chinese Medical Practitioner
- Outpatient Specialist Consultation
- Physiotherapy or Chiropractic Treatment
- Outpatient Diagnostic Laboratory Test
- Routine Physical check-up
- Dental benefit
- Advance Lab. Test (MRI/CT SCAN/PET SCAN)
- Day surgery
Once you submit a claim on the app, we will receive your medical claim instantly. Members can submit and track their claims anytime.
It is very user-friendly. After logging into the app, please select “Claim History”. You will be able to check all claims in progress and past claims. You may call our service hotline (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.