Insurance Business 2026 Brokers on Insurers Survey

Liberty has been recognised with five medals in the annual survey of Australian brokers

Liberty has been recognised in Insurance Business Australia’s Brokers on Insurers 2026 report, highlighting our continued commitment to supporting brokers through specialist expertise, tailored solutions and strong service delivery.

Liberty was awarded five medals in the 2026 survey across the following categories:

• Gold for claims turnaround time
• Gold for product innovation
• Silver for premium stability
• Silver for new business turnaround time
• Bronze for overall service level

The annual report gathers feedback from brokers across Australia, inviting them to assess insurers they have worked with over the past 12 months. This year, brokers evaluated insurers across 11 categories, rating performance on a scale from one to five. The rankings were determined by the average scores achieved in each category, with top-performing insurers awarded gold, silver and bronze medals.

The recognition in Insurance Business Australia’s 2026 Brokers on Insurers Survey reflects Liberty’s ongoing focus on broker relationships, service excellence and specialist capabilities.

Insurance Business Australia’s Brokers on Insurers Survey remains one of the industry’s independent benchmarks for insurer performance, with brokers providing direct feedback on the service, responsiveness and support they receive from insurers operating in the Australian market.

Part of the Liberty Mutual Insurance Group, Liberty brings more than 110 years of global experience and financial strength to the Australian market. With annual consolidated revenue of US$50.5 billion and stable financial ratings, the company continues to provide brokers and clients with confidence and reliability in a rapidly evolving insurance landscape.

Liberty’s fully integrated teams of underwriters, risk engineers, credit analysts and claims professionals work collaboratively to deliver specialist advice and tailored coverage solutions. By combining deep technical expertise with a strong understanding of client needs, Liberty supports businesses in protecting what they earn, build and own.

For more information including commentary from Liberty Australia President John McCabe, view the full survey report released by Insurance Business Australia publication.