Medical

Each claim is different, let us guide you through your claim

Modern bright hospital with professional staff

Select a product to see the correct claims process:

EZCare

Step 1
Call IHP Concierge

Call IHP concierge at (65) 6715 9422 and they will provide an IHP pre-certification form for you to fill up.

Step 2
Submit IHP Pre-Certification Form

Please fill up the IHP pre-certification form with the doctor’s particulars and submit it to IHP together with all relevant documents:

  • Doctor’s reports
  • Counselling financial form
  • Diagnostic tests result
  • Doctor memo
Step 3
Issuance of Letter of Guarantee (LOG)

Upon receiving all documents and claims form, IHP will issue approved LOG in estimated 5 working days.

Step 4
Admission to hospital

You may proceed to admit to the hospital.

Step 5
Submit Liberty’s medical claim form

Upon discharge from hospital, please fill in Liberty’s medical claim form and mail all original copies of pre and post medical bills to Liberty at One Raffles Quay #40-01 North Tower Singapore 048583.

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Claim Form - Medical
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Step 6
Payment

Upon receiving the completed set of documents (including the original bill send by the hospital), claim will be processed within 14 working days.