Family & home claims

Call helpline (65) 6636 1131 (24 hours).

• Photographs of the damaged property
• CCTV footage showing the incident/loss, if available
• Purchased invoices/receipts of the damaged/lost property
• Assessment report from repairer on the cause and extent of damage
• Repair/replacement quotations of the damaged/lost property (Please submit the quotations for our approval before making any repairs/replacement)
• Police Report (Burglary, robbery or theft) – must be made within 24 hours of the incident

• Details of the third party including name, identification number, telephone number and address
• Name, telephone number and address of any witnesses
• All relevant writs summons correspondence and documents served on you by any third party
• Photos of the damaged third party items, if available
• CCTV footage showing the incident, if available

Please note the Insured should immediately notify claim upon receipt of third party claim or report the circumstances that may give rise to a claim. Please note the Insured is not to admit any liability to the third party and forward any/all third party correspondence(s) to Liberty.

• Death certificate, autopsy report, coroner’s findings, proof of relationship between insured & claimant (i.e. copy of marriage/birth certificate)

• Medical/specialist report

Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.