Claim for Marine | Liberty Singapore

Step 1

File your claim

Refer to your Certificate of Insurance for claim process

Step 2

Arrange for survey immediately

Request Carrier/Bailees to attend a joint survey when necessary.

For imports, please contact Liberty at Claims_admin.sg@libertymutual.com or by phone 1800-LIBERTY (5423 789)
For exports, please contact the survey agent listed on the Insurance Certificate/Policy
To clause delivery receipt if goods received in doubtful condition (to preserve your rights) against the Carrier/Bailees
For missing/damaged goods, submit your claim immediately or send written notice to the Carrier/Bailees/Port Authorities
Send a written notice to Carrier/Bailees within 3 days of the delivery of the cargo if the loss or damage was not apparent at the time of delivery

Step 3

Acknowledge

You will receive an acknowledgement from Liberty that we have received your claim submission.

Step 4

Process your claim

Upon receiving all original documents, Liberty will process your claim.

Step 5

Receive your claim amount

You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.

Frequently Asked Questions (FAQs)

What are the supporting documents required?

Certificate of Insurance
Commercial Invoice/Packing List
Bill of Lading/Airway (with terms & conditions on the reverse side)
Correspondences exchanges with carrier and other relevant parties regarding liability for the loss/damage
Survey report or other documentary evidence to show the extent of loss/damage
Delivery Note/Receipt/Order
Repair/replacement quotations
Equipment inspection report (EIR)
Claim bill

Typically what does Marine Cargo insurance covers?

Marine Cargo insurance typically affords compensation to the insured/shipper/consignee at an agreed value (provided the claimant has an Insurable Interest on the goods at the time of loss) for any accidental loss/damage (subject to policy terms & conditions) vide typical transportation mode of Air, Sea, Land (Road, Rail, Truck, Lorries etc)

What is excess/deductible under my policy?

The portion of costs that has to be borne by you for each claim made as specified in your policy.

My cargo is found damaged overseas, what should I do?

Notify the surveyors stated in the policy certificate immediately or inform your customer to contact the surveyor directly. Alternatively, you can contact 1800-LIBERTY (5423 789) or email us at Claims_admin.sg@libertymutual.com. We will gladly assist you.

Why must I return the original bill of lading, policy certificate or airway bill upon settlement of my claim?

These documents must be returned so that the rightful claimant/party to the cargo can be properly identified at the point of claim.