Vehicle claims

Each claim is different, let us guide you through your claim

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Call 1800-LIBERTY (5423 789)

Do not panic after an accident. As long as you've covered by Liberty's comprehensive private motor insurance, just call us and we are here to help you.

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Claim form - Windscreen/Parked Damage
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Frequently Asked Questions (FAQs)

  • Stay calm and not be angry. Move to somewhere safe and check if anyone requires assistance
  • Do not admit liability, sign any private settle/promissory note agreeing to pay for damages or allow towing service to take your vehicle away
  • Obtain details of third party and any witness(s) i.e. name, NRIC number, address, contact number, vehicle number, and name of third party's insurer. Take photos of the accident scene. Where possible, show the extent of damage to each vehicle and the positions of both vehicles. Keep any video clips showing how accident happens as proof of evidence
  • Contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filing your GIA report and finding the best workshop to repair your vehicle
  • Important: Under the Motor Claims Framework introduced by the General Insurance Association (GIA), you are required to file a GIA report within 24 hours of the accident regardless of whether you intend to claim on your own car policy or not, or whether your vehicle is damaged or not. If you do not report an accident,

a. Your insurer may repudiate liability as this constitutes a breach of the insurance policy condition

b. Your no-claims discount may be docked upon the renewal of your policy

c. Your insurer may cancel or refuse to renew your policy

  • Any party is conveyed by ambulance to hospital or given 3 days' outpatient medical leave
  • Government or foreign-registered vehicles are involved
  • Government property is damaged (e.g. lamp post, tree)
  • A cyclist or pedestrian is involved, whether injured or not
  • Vehicle is stolen or vandalised
  • Hit-and-run cases

Contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filling your GIA report and finding the best workshop to repair your vehicle.

Contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filling your GIA report and finding the best workshop to repair your vehicle.

It is important for you to report within 24 hours so that we can handle your claim quickly without delay. It is a breach of policy condition for non-reporting and this may lead to repudiation of liability which means that you do not get protection under your policy. In addition, any non-compliance of this policy condition will result in a loss of your No-Claim Discount (NCD) upon the renewal of your policy.

You should make a report for record purposes. If there is no claim submitted against you, your No-Claim Discount (NCD) will not be affected.

Please submit the document immediately to Liberty as there is a timeline of 8 days for us to respond quickly with the appropriate action.

Yes, please furnish details of the private settlement to Liberty for recording purposes.

If you are involved in an accident but the third party is fully at fault, you may wish to claim against the other party for your losses. If the other party is fully at fault, the workshop will repair your vehicle and claim on your behalf. Just contact us at 1800-LIBERTY (5423 789) for receiving guidance and information and for finding the best workshop to repair your vehicle.

In case of accident involving injuries, government vehicle, government property, a cyclist or pedestrian or a foreign vehicle, please report the accident to the Traffic Police. Otherwise it is not necessary to report to the Traffic Police.

Please lodge a police report in Malaysia and, upon your return contact us at 1800-LIBERTY (5423 789) as soon as possible for receiving guidance and information for filing your GIA report and finding the best workshop to repair your vehicle. For more information, please refer to the GIA guideline.

In the event that there is a claim and a settlement under your policy, you will have to pay the third party policy excess subject to the policy terms and conditions.

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Liberty's Preferred Workshops

 

  • Glass-Fix Pte Ltd
    • 52 Ubi Ave 3 #04-42 Frontier @ Ubi Singapore 408867
    • Tel: (65) 6278 0887