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Give us a call
Main office
24-Hour Assistance
Within Singapore: 1800-LIBERTY (5423 789)
Outside Singapore: (65) 6338 0990
Liberty Helpline (24-Hour Assistance Hotline)
For Emergency Medical, Travel & Home Assistance only:
Singapore
#40-01 North Tower
Singapore
048583
Singapore
Information
Monday to Friday:
8.30 am - 5.30pm
*Please note all in-person servicing requests and meetings are by appointment only
Our Mailing Address:
One Raffles Quay #40-01 North Tower Singapore 048583
Please note that Personal Insurance policy and claim matters are located at #25-01. In-person visits are strictly by appointment only. Walk-ins will not be attended to.
If you wish to make a complaint about how we are handling your personal data or you have any query regarding how your personal data is collected, used or disclosed or any other query relating to the Privacy Policy, please contact Liberty’s Privacy Officer:
One Raffles Quay #40-01 North Tower Singapore 048583
Attention to: Privacy Officer
At Liberty, we value your feedback as it helps us enhance our services and products. Regardless of whether it is a feedback or a complaint, we are constantly striving to enhance our service to you. If you have any suggestions about our products or services and how we can improve, we would like to hear from you.
We can understand that if we have fallen short of your expectations, you might want to lodge a complaint. All complaints are investigated swiftly and thoroughly – we have a complaints handling process which is summarized below.
1. Process:
Please write directly to us at sgservicecenter@libertymutual.com. An acknowledgement will be provided to you within 3 business days of receiving the complaint. If the complaint takes longer to resolve, you will receive a regular written update on the progress of the investigation within 14 business days from the last communication.
2. Financial Industry Disputes Resolution Centre Ltd (FIDReC)
If you are not satisfied with the resolution of your complaint, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent and impartial institution that resolves consumer financial disputes through mediation and adjudication. Currently, FIDReC’s services are available to consumers, who are individuals or sole-proprietors, for claims against financial institutions.
FIDReC's contact details are:
Address: 36 Robinson Road, City House, #15-01, Singapore 068877
Phone: +65 6327 8878
Fax: +65 6327 1089
Email: info@fidrec.com.sg
Website: www.fidrec.com.sg
