Liberty launches electronic First Notification of Loss for travel claims

Liberty has launched its electronic First Notification of Loss (eFNOL) facility for travel claims, marking an important step in our ongoing commitment to enhancing the claims experience through digital innovation.

The new eFNOL facility provides policyholders with a simple, secure, and fully online way to notify and submit travel insurance claims. Optimised for mobile devices and accessible through Liberty's website, claimants can conveniently authenticate using their Singpass and upload supporting documents directly for assessment.

Upon successful submission of a claim, both the policyholder and the servicing producer will receive an acknowledgment email, ensuring transparency and keeping all parties informed from the beginning of the claims process.

Benefits for Producers 

The introduction of eFNOL is designed to make claims handling more efficient for both policyholders and producers. By enabling customers to submit claims directly online, the need for manual claim notifications and administrative follow-up is significantly reduced. This allows producers to devote more time and attention to matters where their expertise adds the greatest value, including complex claims, customer advisory support, and higher-value cases.

Product Availability

The eFNOL facility will initially be available for Liberty's travel insurance products:

• TourCare Essential

• TourCare Plus

As part of our broader digitalisation journey, we plan to extend this capability to additional selected products in the future, making the claims experience even more seamless and convenient for our customers and business partners.

If you have any questions about this facility, please contact your Liberty business development manager.

Thank you for your continued partnership and support.