Travel & leisure claims

Each claim is different, let us guide you through your claim

Applicable to all Liberty travel products

airport

Select a product to see the correct claims process:

Travel

Step 1
Submit your claim

You can submit your Travel Claim online.

This portal allows you to notify us of a travel claim and to upload supporting documents. Please have your supporting documents ready for submission.

Submitting a claim through this portal:

  • is a notification of a claim only, and is not an acceptance, admission or confirmation of liability, coverage or payment by us;
  • does not waive any policy term, condition, exclusion, time limit, deductible or excess, or any of our rights or defences.

We may request further information and documents before completing our assessment.

All travel claims must be submitted within 30 days from the date of return to Singapore.  The portal may be unavailable due to maintenance or events outside our control. If you cannot submit your claim online, or your claim is urgent, please contact us directly to ensure that your claim is submitted within the period required by the policy. 

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Frequently Asked Questions (FAQs)

No. Original receipts/invoices are required in order to process the Travel claim.

No. Policy excludes the following:

  • All forms of pre-existing medical conditions that have been diagnosed, received treatment or prescribed with drugs within 6 months preceding the trip
  • Any hospitalization within 12 months prior to commencement of the trip or for which you have prior knowledge before commencement of the trip

If the loss arose because of robbery, burglary or theft, you should lodge a police report or report the loss to the local authority, within 24 hours after the incident.

No. If you have other insurance providing cover for the same loss, damage or liability, Liberty will not be liable to pay except for any excess beyond any amount which would have been payable under the policy had this insurance not been effected.

No. The policy excludes any compensation for pregnancy and any complications arising thereform.

Yes, if medical treatment is seek within 3 days upon your return to Singapore.

Yes, medical expenses incurred overseas are covered only if:

  • Insured/claimant is more than 12 weeks/after the 1st trimester pregnancy
  • Treatment for pregnancy is sought overseas
  • Policy is for 2 way trip (return trip)